How can we help you?
Find step-by-step guides, troubleshooting tips, and feature explainers to get the most out of our platform.
Technical Support
Technical Support
See answers on how to use the learning platform.
Last updated on 02 Jan, 2026
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Accessing your Terracotta Account
Learn how to log in to your Terracotta account from any device, anywhere!
Can I pause my membership to subscription-based Terracotta Programs?
Yes! Please read our policy below to learn more!
Do I participate in classes from home?
Yes, our classes and programs are held entirely online, giving you the flexibility to take them from anywhere.
How do I update my payment information?
Steps on how to update your payment information
Help! I forgot my password!
Fear not! You can reset it from the login page.
How do I adjust the video display and settings?
Here's a brief overview of how to adjust the viewing settings for watching videos and recordings!
How do I modify my membership in a subscription-based program?
Students can make changes to their plan directly from their account!
How to Unsubscribe
A quick guide for unsubscribing from Terracotta emails
Uploading Artwork to the Student Gallery
Welcome to our step-by-step guide on how to upload your artwork to the student gallery within our virtual studio. This guide is designed to streamline your experience.
Manage Your Email Preferences
Follow your favorite artists and manage your email preferences
Uploading Work as a Project
Complete work for your instructor to review & upload it in the Virtual Studio via your Curriculum page.
All About Asynchronous Critiques
A guide on how to upload work & receive asynchronous critiques via the Terracotta platform.
Videos Not Playing in the Class Studio
Helpful Zoom Tips, Resources, & Troubleshooting
We want to make sure you have an optimal experience while attending a live session. Here are some tips and resources to help you navigate Zoom with efficiency and ease.